As proof of time, you can always rely on BYD forklifts!

Since its establishment, BYD forklifts have grown rapidly with intelligence, new energy and unmanned operation as its main development directions. Meanwhile, its people-oriented and customer-first service philosophy, as well as its one-stop pre-sale and after-sale services,have also enabled it to gradually rise in the accumulation of customerword-of-mouth.

I'm just buying a few forklifts. It's not large machinery like excavators or cranes. No matter how good the service is, how good can it be? This was the first question that the person in charge of a certain food processing factory had before coming into contact with BYD forklifts and their service team.

This entrepreneur born in the 1980s is seeking suitable new material handling equipment for his company. We mainly produce yogurt, ice cream and so on, with a large daily shipment volume. Forklifts are mainly used for material handling in normal temperature, low temperature and cold chain warehouses. The traditional electric forklifts used before had many problems, such as frequent charging, short range, high failurerate, and some functional designs were also seriously lacking.

In the forklift market, there are many criteria for evaluating the quality of a forklift, but ultimately, it all comes down to its product quality and after-sales service. Byd forklifts, as a leader in the field of new energy forklifts, have not only won the favor of the high-end market with their out standing equipment manufacturing technology, but also been highly praised for their quality service philosophy that always puts customers first.

Byd forklifts take professionalism as their foundation and ensure the stable operation of the equipment through services full of humanistic care. Based on the customer's industry and the specific scenarios of forklift usage, we provide refined customized services to meet the customer's unique needs and offer tailor-made services and solutions according to the customer's actual situation.

Facing the working conditions of food processing plants, such as long handling distance, narrow space, high stacking, and frequent shuttling between normal temperature and cold storage, as well as the pain points of high maintenance and energy consumption when using internal combustion forklifts, BYD Forklifts customized a 1.6T three-point lithium battery counterbalanced forklift for them. Modify the mast and loading chainaccording to the space and the requirements for high-rack storage of goods. We offer ultra-long batteries, vehicle warranty services, and arrange dedicated maintenance and training, etc.

Whether one is trustworthy or not, time will give the fairest answer. After a year of on-site use, the customer highly praised the tailor-made handling solution for BYD forklifts: "BYD forklifts, with their zero emissions, zero pollution, low energy consumption, as well as excellent stability and passability, have helped us solve many difficult problems and are undoubtedly our capable assistants in daily work."

In terms of after-sales service, BYD forklifts have always maintained a high level of dedication, constantly improving their service network to ensure that they can provide the most solid support to customers in terms of geographical coverage and time response. This guarantees that BYD forklifts can respond promptly within one hour, reach the customer's location within 12 hours, and resolve equipment malfunctions within 24 hours. And solve the problem completely within 72 hours. The service network closer to customers has enabled the capabilities of technical engineers to forman advantage, becoming another calling card for BYD forklifts to continuously expand their market share. At the 2023 LogiMAT, BYD forklifts announced a newwarranty policy, with some products offering an eight-year warranty or a 10,000-hour warranty. The introduction of this policy once again confirms there liability of its quality.

Forklifts have become relatively mature inthe Chinese market. The procurement cost of forklifts has gradually decreased and become more transparent. In contrast, labor costs have been increasing, and the corresponding maintenance and repair costs have also been rising year byyear. Maintenance and repair services have become an important part of the forklift aftermarket. The main profit point of major manufacturers has also shifted from selling new vehicles to after-sales services. At this time, BYD launched a policy that "some products can be guaranteed for up to eightyears", aiming to bring safer and higher-quality lithium battery forklifts to users. High quality means high standards and high investment. On the onehand, it will reset the industry standards for lithium battery forklifts and break the traditional practice of one-year or three-year warranty for forklifts as a whole. On the other hand, BYD's customers can obtain more worry-free, reliable and lower-cost products and services without paying any additional fees. Moreover, on the road of promoting lithium battery forklifts, BYD has taken on an additional sense of responsibility and commitment.